Terms of service

Last updated: 1st November 2026

1. Who we are

These terms apply when you buy from gamestore.mt. The shop is run by Flutisat, owned by Mohamed Fluti, a sole trader registered in Malta, trading as GameStore (“we”, “us”). VAT MT15740510. Address: 64, Triq In-Naxxar, San Gwann SGN 9032, Malta. Phone +356 2138 6839. Email hello (at) gamestore.mt.

If you buy as a consumer, nothing in these terms takes away the rights the law gives you.

2. Products and descriptions

  • New products are sealed and come from official distributors.
  • Pre-owned products are checked and tested before sale. Each listing shows the copy's condition (case, disc or cartridge, manual), graded as explained in our Pre-owned Condition Rating Guide. Photos may show a typical copy rather than the exact one.
  • Imports (marked "US Import", "Japan Import" and so on) are versions from outside Europe. They may need a console from the same region, and may have a different language, rating or box.
  • Game-Key Cards hold a download key rather than the full game, and need an internet connection to install.
  • Digital codes (top-ups, DLC, game codes) are delivered as a code to redeem on the console maker's store.
  • Game details such as developer, genre and players come from public game databases and are matched automatically. They may occasionally be wrong; the product title and condition are what you buy. Age ratings shown are the PEGI ratings on the box.

3. Prices and payment

Prices are in euro and include Maltese VAT. Delivery costs are shown at checkout before you pay. You pay at checkout by the methods shown there (card payments are processed by Shopify Payments; we never see your full card details).

If a product is listed at an obviously wrong price, we'll contact you before sending it. You can then buy it at the right price or cancel for a full refund.

4. Your order

After you place an order, we email you an order confirmation; that confirmation is our acceptance and forms the contract. If we can't supply an item after all (for example the last copy was sold in the shop at the same time), we'll tell you as soon as possible and refund you in full for that item.

We may limit quantities per customer, and we may refuse or cancel orders that look fraudulent.

5. Pre-orders

Pre-orders are for games and products not yet released. You pay when you order. Release dates are set by the publisher and can move; we'll keep your pre-order and let you know. Pre-orders are sent or ready for collection on release day, or as soon as our stock arrives. You can cancel a pre-order any time before it's dispatched, for a full refund.

6. Delivery and collection

Delivery options, times and costs are in our Shipping policy: tracked delivery in Malta (free over €50), express delivery on mainland Malta during opening hours, and DHL Express to the rest of Europe and other countries (not the USA, Russia, Belarus or Sudan). You can also collect from the shop. Orders sent outside the EU may be charged import duties by the destination country.

The risk in the goods passes to you when they're delivered to you or collected.

7. Cancelling and returns

You can cancel an online order within 14 days of receiving it, without giving a reason, using our Withdraw from Contract form or by email. Exceptions, return costs and how refunds work are in our Refund policy.

Every item, new or pre-owned, has the 2-year legal guarantee from the day you receive it. Some pre-owned items, mainly consoles, also have our own 1-year warranty. Both are explained in our Refund policy. If something is faulty or not as described, contact us and we'll repair, replace or refund it.

9. Gift cards, XP Rewards and trade-ins

  • Gift cards have no expiry date. They can be used on gamestore.mt and in the shop, on anything except other gift cards. They can’t be exchanged for cash, no change is given, and they can’t be cancelled once bought.
  • Gift cards bought online are for customers in Malta and need a Maltese billing address. We may cancel and refund a gift card order without one, or one that looks fraudulent, and hold the gift card’s balance until we’ve checked the order.
  • XP Rewards, our loyalty scheme, works as described on the XP Rewards page. Points have no cash value.
  • Trade-ins and sales of your games and consoles to us are handled in the shop, on the terms given to you there (Sell Your Used Games).

10. Your account

Keep your login details safe and tell us if you think someone else has used your account. Some features (Back in Stock alerts, reporting a wrong game match) need you to be logged in.

11. Liability

We're responsible for loss or damage you suffer that's a foreseeable result of us breaking these terms or not taking reasonable care. We're not responsible for loss that wasn't foreseeable, or for business losses. Nothing here limits our liability where the law doesn't allow it, including for faulty goods under the legal guarantee, death or personal injury caused by negligence, or fraud.

12. Your personal data

We use your personal data as described in our Privacy policy.

13. Complaints and disputes

If something goes wrong, contact us first (details in section 1) and we'll do our best to put it right. If we can't, you can contact the Malta Competition and Consumer Affairs Authority (MCCAA), Office for Consumer Affairs.

These terms are governed by Maltese law. If you're a consumer living in another EU country, you keep the protection of the consumer laws of your own country and can bring a claim there.

14. Changes to these terms

We may update these terms. The version on this page when you place your order is the one that applies to that order.